Delivery Information

Our Standard Carriage Charges are as follows....

WE RESERVE THE RIGHT TO ADJUST CARRIAGE CHARGES DURING ORDER PROCESSING IF THE RATE YOU SELECT IS INCORRECT.

Delivery Rates

UK Shipping Rates

Area Zone Up to 15kg Delivery Time
Orders £100 and over
UK Zone 1 – England, Wales, Southern Scotland
1 FREE Within 3 Business days
Orders under £100
UK Zone 1 – England, Wales, Southern Scotland
1 £6.89 Within 3 Business days
Orders £100 and over
UK Zone 2 – Scottish Highlands
2 FREE Within 3 Business days
Orders under £100
UK Zone 2 – Scottish Highlands
2 £8.26 Within 3 Business days
UK Zone 3 – Western Isles, Isle of Man, Orkneys, Outer Hebrides, Northern Ireland 3 £20.89 Within 3 Business days

European Shipping Rates

Country Zone up to 20kg Delivery Time
Andorra1 4 £32.26 3
Austria 3 £27.84 2
Belgium 1 £24.18 2
Bulgaria 4 £32.26 5
Channel Islands 1&2 2 £25.92 2
Croatia 5 £36.10  
Czech Republic 4 £32.26 2-3
Denmark 3 £27.84 2
Estonia 4 £32.26 5
Finland 3 £27.84 4
France 2 £25.92 2-3
Germany 2 £25.92 2
Gibraltar1 5 £36.10 3-4
Greece2 4 £32.26 5
Hungary 4 £32.26 3
Ireland, Republic Of 1 £24.18 2
Italy 3 £27.84 2-3
Latvia 4 £32.26 5
Liechtenstein1 5 £36.10 3
Lithuania 4 £32.26 4
Luxembourg 1 £24.18 2
Netherlands 1 £24.18 2
Norway 1 5 £36.10 3-4
Poland 4 £32.26 3
Portugal 3 £27.84 3
Romania 4 £32.26 4
San Marino 3 £27.84 2-3
Slovakia 4 £32.26 3
Slovenia 4 £32.26 3
Spain 3 £27.84 2-3
Sweden 3 £27.84 3
Switzerland 1 5 £36.10 3
Turkey 1&2 5 £36.10 6

Worldwide Express Shipping Rates

Country Zone up to 20kg Delivery Time
United States 5 £64.42 1-2
Canada 6 £79.87 1-3
Australia 7 £107.54 2-3
Japan 7 £107.54 1-2
New Zealand 8 £134.71 2-4

 

We use currently use a Insured Courier to ship all our consignments and as such a signature will be required for all delivered goods.

Delivery + Stock Availability

Delivery dates quoted by members of staff or on our Web site are indicative and cannot be guaranteed. However; please note that most orders are despatched within 3 working days of receipt of your order,this is to accomodate luthier checks and setting up of your instrument However, all items are subject to availability. The listing of a product on our Web site does not always imply that we are currently carrying stock. If the consumer orders an item that is currently out of stock, the designated Brightonguitars.co.uk branch will notify the consumer by email or telephone. When you place an order to purchase a product from Brightonguitars.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we have dispatched that product to you (the "Tracking & Shipping email"). That acceptance will be complete at the time we send the Tracking & Shipping emaill to you. Any products on the same order which we have not confirmed in a Tracking & Shipping email to have been dispatched do not form part of that contract. Upon receipt of any order and payment details passing additional security checks, Brightonguitars.co.uk will endeavour to despatch goods to the consumer as quickly as possible. Delivery is by Insured Courier on a next day service Monday to Friday. We do not provide a Saturday delivery service except by special arrangement at our discretion. All packages are insured against damage and theft until signed for by the recipient. Damage to goods or short delivery must be notified in writing - preferably email - to both the courier and Brightonguitars.co.uk within 3 working days.

Should this situation arise, the couriers delivery note should be endorsed "Damaged" or "Unexamined". For security reasons, we will only despatch goods to the registered card holder at the registered card holder's address.

Brightonguitars.co.uk will always endeavour to achieve any agreed delivery date but no liability will be accepted for delay in delivery and no warranty is given that goods or services will be supplied on a given date.

One-Price Policy

Brightonguitars.co.uk operate a one price policy. Shop and Internet customers pay the same price. Carriage charges are added to the Internet Price to obtain the shop price.

Please note : You may purchase goods online and then collect from the shop but carriage is not discountable from the price.